The
queues are also a great opportunity for retailers to encourage you to put
unnecessary item into your basket. Point of sale displays, magazine
racks, chocolate and other low cost
items are often put near a counter to be easily reached by bored customer.
Also the order of prices is important. It might
not make any sense for us as customers, but for retailers trying to get as
much as possible from our wallets it certainly does.The most expensive
items are usually situated at the beginning of your visit and the cheapest
at the end. This is done to play on our sense of comparison because if we
have just agreed to buy an expensive item, we are more likely to spend
money on items which seem cheaper.
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The irrational pricing
Not the pounds but pennies have a decisive effect
when we are buying something. It is not because of our thrift but it is
just playing with our minds. A good example is an irrational
pricing with which all of us have already met. It means that the price
of item is $4.99 instead of $5.00, although there is only a one penny
change. It is based on the fact that
consumers are exposed to a continuous flow of information about prices so
they store only the more valuable message, the one that comes before the
decimal.
For
example when the price is $4.99, a consumer will recall that the price
is $4.00, then maybe that it is $4.90, but rarely that it is exactly $4.99.
The reason why most of us do not
round $4.99 to $5.00 is the fact that rounding upward involves an
additional decision which is in comparison with storing the first digits
more complicated. Therefore customers’ perception is that they are
getting a better deal than they in fact do.
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Nowadays,
the advertising pressure on a consumer is so strong that it seems the
consumer is gradually becoming indifferent or even resistant to any kind of
advertisement. Most of us are only aware of the advertisement on
television, billboards and in newspapers, and completely forget about the
ambushes of marketing and advertising strategies masterfully affecting the
hesitant customers in shops and supermarkets.
Have you ever wandered into a shop with a list of a few things to
buy, and an hour later you found yourself leaving with twice as many? You
might not be aware of it but there is more to it than just a sheer chance
or your frivolous nature. The retailers invest heavily in making their shop
a bit more special, and always come up with a little something that will
make you spend your money in their shop instead of competitor’s. Because
every penny counts...
These days, department stores and supermarkets are based on
detailed analysis of consumer behaviour attracting ever more customers and
ever higher profits.
So
what shall we do in order not to succumb to the temptations of
retailers? What tricks do the retailers play on us?
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The exterior and interior of department stores
To
attract people, the big supermarkets and department stores often make use
of front mirrors. It is a human nature to stop and look at oneself in the
mirror, so the mirror is used as the means of slowing down the traffic and
making people spend some time in front of the shop.
Another method of making the customer interested in shopping is
simply providing him with a “sightseeing tour” around the multi-level
department store. Escalators present a great opportunity of doing it. In
order to get to another floor, one has to walk half way around the level to
find the next connecting escalator. And that is not by accident. This way
of escalators arrangement encourages the customers to see more of the
store.
Also the flooring is important. Various types of
flooring are often used to direct customers around the store according to
retailer’s wishes. Department stores use the differences between the tiles to navigate customers and hold
them in certain places. Some supermarkets use a trick to place slightly
smaller tiles on the floor in the more expensive aisles of the shop. This
makes customers think they are moving faster and thereby subconsciously slow
down and spend more time in the particular aisle.
Have you ever noted that supermarkets do not have many windows?
This is also purpose-made. The main aim is to remove the shopper from
contact with the outside world and constraints of time (seeing it is going
dark outside).
The
big shopping baskets are practical not only because of carrying items but
they can also increase the chances of multiplied purchases, because people
usually feel embarrassed to take a basket with one item to the counter.
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The placing of goods
The
fact that the most expensive kinds of goods are situated in a prominent position and
in height of eyes is well-known. However, there are still many other
factors connected with the way of placing of goods into the shelves, which
can cause an unreasonable buying that we are not even aware of.
Some
customers, particularly men, buy simply what they want, walking down the
aisle, grabbing what they need. Then they turn back and just walk out the
way they came. This is called the 'Boomerang Effect'. But the retailers do
not forget about this kind of shoppers either, and they place the major
items and brands in the middle of aisles to ensure that the customer has to
walk from any direction the furthest to reach them. The idea “Go to the back”
works on the same principle. It means that the essential foodstuffs, such
as bread and milk, are placed at the back of the shop and people have
to pass by many different products, so the possibility of unreasonable
buying is higher. For example the changing rooms in clothes
shops are almost always situated at the rear of the shop.
Most of people are right handed. According to this matter of
fact, a prominent display is usually situated on the right, exactly like
the major items, so for a big majority of people it is natural to
reach to the right.
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